Privacy Policy

At VELA SPA, we understand that your peace of mind comes not only from a tranquil treatment environment, but also from knowing that your personal information and privacy are respected and protected at all times.

This Privacy Policy explains how VELA collects, uses, and safeguards your personal information.

1. Purpose of Information Collection

VELA SPA only collects personal information when you voluntarily provide it through our Booking Form, consultation request, or membership registration. This information is used solely for the following purposes:

• Confirming your appointment and preparing your treatment room with the utmost care.
• Recording special health-related requests, such as allergies, areas of muscle tension, or preferred massage pressure, to personalize your experience.
• Providing assistance, answering inquiries, or sending you exclusive offers and privileges.

2. Scope of Information Collected

To provide you with the best possible service experience, we may collect the following basic information:

• Full name
• Contact phone number
• Email address
• Special health considerations or personal preferences, if applicable

3. Data Privacy Commitment

VELA SPA is committed to protecting your personal information in accordance with applicable data protection laws. We follow a “Three No’s” principle:

• NO selling, exchanging, or renting customer information to any third party for commercial purposes.
• NO using customer information for purposes beyond the scope of VELA SPA’s services.
• NO sharing personal treatment history, except when required by competent authorities in accordance with the law.

4. Data Retention

Your personal information will be securely stored within VELA SPA’s internal systems until you request its deletion, or until you log in and delete your data yourself, where an account function is available.

5. Your Rights

You have the right to request access to, update, correct, or delete your personal information at any time by contacting our Customer Care team directly.

6. Contact Information

For any questions, feedback, or concerns regarding this Privacy Policy, please contact VELA SPA:

• Hotline: 0869951181
• Address: 180A1 Nguyen Van Thu, Tan Dinh Ward, District 1, Ho Chi Minh City